20% of the total tour fee should be paid as the deposit when you confirm the tour plan. The outstanding payment is required 30 days before the departure date. On receiving the deposit and final payment, this indicates that you (and your agent) have accepted these terms and conditions. The terms and conditions listed are based on the contractual relationship between indonesian2china.com and its clients. It is important that clients have read and understood these terms and conditions when receiving quotations, itineraries and communicating with our travel advisors.
We only accept the following methods of payment:
In the event of cancellation we will refund all your payment made to indonesian2china (cancellation fee is applicable) when we receive your written cancellation request 14 days before your departure.
No-show travelers will be charged 100% of the tour price and full cost of Yangtze River Cruise if applicable.
We are unable to refund any amount for unused services due to your willingness, early departure, late arrival, or missed days during your tour.
Travel Buddy tour cancellations received up to 30 days before departure, 100% refund of the amount paid.
If you are dissatisfied with any of the services provided by indonesian2china, please notify your local tour guide or travel planner to avoid the problems recurring during your trip.
In the event of a complain or claim for compensation arises, you should inform us via written form 15 days after you have returned from your trip. Relevant receipts and evidence must be attached to the letter of claim. indonesian2china will not be liable for any claims made later than 15 days after the tour.
You can contact us through email, fax or phone. For any reason if you fail to receive any reply from indonesian2china with regards to your tour status within 48 hours from the time you submitted a request for booking, modifying or cancelling a tour, please email our Customer Service Center at sales@indonesian2china.com. Alternatively you can call us at 86-755-25029115, where our staff will be happy to help.
indonesian2china shall not be responsible for any wrongful or negligent or fraudulent information, omissions, changes of itinerary, cancellation or the failure of any equipment operated by those suppliers or any other third party not directly owned or controlled by indonesian2china.
indonesian2china shall not be liable for any loss, injury, or damage to person or property, alteration of itineraries or cancellation in part or in full caused by climatic conditions, natural calamity, fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond indonesian2china's control. Neither indonesian2china nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes.
indonesian2china is not responsible for a client's failure to comply with customs regulations.
indonesian2china is not responsible for the theft or loss of any customer's valuables or items of personal property due to the negligence of the customer.
indonesian2china reserves the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If indonesian2china has cancelled any tour prior to the commencement of the tour, indonesian2china is liable for a full refund of the money received from the client.
Many of indonesian2china tour packages include activities that require care and attention. Such activities include, but are not limited to boarding and going ashore from boats, climbing hills, and entering and exiting tombs and caves. You will receive help and advice from our representatives but all activities are undertaken at your own risk. indonesian2china, its employees and agents are responsible for any action or event that occurs after its said employees and agents have exercised their duty and taken the necessary care.
indonesian2china reserves the right to modify or rescind the terms and conditions in whole or in part at any time with or without notice.